1. Introduction

These Terms and Conditions govern the use of services offered by Madeline Holidays. By engaging our services, clients agree to comply with these terms in full. Our offerings include Vacation Package Planning, Event Management, Wedding Coordination, Destination Management Services, and Vacation Rental Management.

2. Scope of Services

  • Vacation Package Planning – Curated packages including flights, accommodation, activities, and excursions tailored to client preferences.

  • Event Management – Professional organization and execution of events, including corporate, private, and social functions.

  • Wedding Coordination – Comprehensive support for destination weddings, including venue selection, vendor management, and on-site coordination.

  • Destination Management Services – Local expertise for travelers and businesses, including logistics, cultural programs, and group arrangements.

  • Vacation Rental Management – Property management solutions for vacation homes, including bookings, guest communication, and maintenance coordination.

3. Client Responsibilities

  • Clients must provide accurate details for bookings, events, and weddings.

  • Clients are responsible for obtaining necessary visas, travel documents, and insurance.

  • Clients must comply with local laws, rules, and regulations at their travel or event destination.

4. Payments and Fees

  • Deposits may be required to confirm bookings or event reservations.

  • Full payment must be made by the deadline specified in the invoice.

  • Accepted payment methods include credit/debit cards, bank transfers, and secure online gateways.

  • Late or failed payments may result in cancellation of bookings or services.

5. Cancellations and Refunds

  • Cancellations must be submitted in writing.

  • Refund eligibility depends on third-party provider terms (airlines, hotels, venues, etc.).

  • Non-refundable deposits apply for weddings, events, and package planning.

  • Madeline Holidays reserves the right to deduct administrative charges from refunds.

6. Service Modifications

  • Services may be altered due to unforeseen circumstances, including weather conditions, supplier unavailability, or government restrictions.

  • In such cases, Madeline Holidays will make reasonable efforts to offer alternative arrangements of comparable value.

7. Limitation of Liability

  • Madeline Holidays is not liable for third-party failures, delays, or errors.

  • Clients assume personal responsibility for travel safety, health precautions, and compliance with local regulations.

  • Liability is limited to the direct value of services purchased.

8. Intellectual Property

All content, materials, and branding associated with Madeline Holidays remain its intellectual property unless otherwise agreed in writing.